CSS Ltd Returns Policy

It is the buyers responsibility to ensure the item can be received. All items will require a signature upon delivery.

Please ensure the delivery address is correct. In the event no one is available to sign for the delivery, details will be left by the courier on how to receive your item. All items not received or collected will be returned to ourselves, and re-delivery may result in additional postage charge.

In the event an item is damaged in transit, the item must be signed for as "Damaged" or delivery to be rejected. Damaged or faulty goods can be exchanged for a direct replacement or an equivalent in arrangement for ourselves.

Please contact us at the earliest opportunity regarding damaged or faulty items. Any items returned must be done so in the original packaging with the items original contents. it is the buyers responsibility to cover all returns postage.

The manufacturer of the item will provide the warranty in accordance to their own returns policy. Warranty will cover defects and faulty items. Wear and tear is not generally covered.


Contact details:

Address:  Brownlow Farm Barn, Brownlow Heath Ln, Brownlow, Congleton CW12 4TH

Phone:  01477 500066

Email:  service@laserconcrete.co.uk

Open:  8am - 5pm, Mon - Fri